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FAQs
Q: Are the items I want to order in stock and ready to ship?
A: While we strive to only provide items that are in stock, certain circumstances may require that we 'back-order' your items until they become available for shipment. You can call Customer Service at 1-800-358-6327 or email: service@historynetshop.com to check on the status of an order. We will also notify you by email once an order has shipped.
Q: What are the accepted payment methods?
A: We accept credit card payment via American Express, Discover, Visa, or MasterCard.
Q: What are your shipping options and rates?
A: We provide two shipping options: standard and expedited. If the item is in stock, delivery time should be 7-14 days for standard delivery and 2-4 days for expedited delivery. While we typically process orders within 48 hours, orders are subject to the delivery schedules of the U.S postal service and other carriers. Shipping rates vary depending upon your location and merchandise ordered. The total shipping cost is calculated and displayed before you submit your order.
Q: What is your returns policy?
A: At the Weider History Group we believe in total customer satisfaction. If you are not completely satisfied with your purchase you may return it for a full refund within 30 days of receipt. If you have received a product that is damaged or defective please call the customer service group at 1-800-358-6327 or email: service@historynetshop.com and they will arrange for a replacement or refund. The refunded amount does not include the shipping costs, unless the item was received in a damaged or defective condition.
Q: Is my transaction secure?
A: Yes, all of our transactions are SSL encrypted and use Transport Layer Security, meaning that all your personal data is protected by the highest standard of security encryption available.
Q: How do I remove items from my Shopping Cart?
A: Click the 'Remove' button next to the item while in the Shopping Cart. Alternatively, you can enter 0 (zero) in the Qty box, and the click Update Cart.
Q: How do I know my order went through?
A: You will see a confirmation page after you submit your order with all the details of that order. You will also receive an email shortly that also contains all information about your order.
Q: What if I receive an error message when I submit my credit card number?
A: Make sure that you have selected the correct credit card type and expiration date. Verify that the credit card number was entered correctly, without any spaces or dashes.
Q: How do I check the status of my order?
A: Please call Customer Service at 1-800-358-6327 or email: service@historynetshop.com
Q: How do I make changes to my order or cancel it after I already submitted it?
A: Please call Customer Service at 1-800-358-6327 or email: service@historynetshop.com
Q: Why can't I add items to my shopping cart?
A: Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will not work for you.
Q: I have my browser set to accept cookies and I still can't add items to my shopping cart.
A: If your browser accepts cookies, but you still can't add items to the cart, you might be experiencing a caching problem. In other words, when you attempted to add items to your shopping cart your request did register. However, the screen that was displayed is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser.
Q: Who do I get in touch with concerning any Customer Service issues?
A: Please call our Customer Service group at 1-800-358-6327 or email: service@historynetshop.com
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